Refund policy

RETURNS & REFUNDS

Because coffee is perishable and roasted to order, all sales are final and we're unable to accept returns.

That said, we stand behind every bag. If your order arrives damaged, defective, or incorrect — or doesn't arrive at all — contact us at hello@getbrewiq.com within 14 days of delivery (please include your order number and a photo if applicable), and we'll make it right with a replacement or refund.

Beyond that, refunds may be offered on a case-by-case basis at our discretion, after review by our team.

Approved refunds are issued to the original form of payment and typically appear within 2–10 business days, depending on your payment provider.